Refund policy

Return and Refund Policy – AURELIX

Thank you for shopping with AURELIX. We appreciate your order and want to ensure a smooth after-sales experience. Please read our return and refund terms below.

Returns
Return requests must be made within 14 days of delivery. Items must be unused, undamaged, and returned in original packaging. Proof of purchase is required.

Return Process
To initiate a return, please contact our support team:
📧 ilrrywzgasyf@hotmail.com

All returns must be approved before shipping. Once approved, we will provide return instructions and the return address.

Shipping Origin
All orders are processed through our international warehouse. Delivery times may vary depending on your location, customs, and local courier service.

Shipping Costs
If the return is due to our mistake, such as a wrong, defective, or damaged item, we will cover the return shipping cost. Otherwise, return shipping fees may be the customer’s responsibility.

Refunds
Refunds are processed once the returned item has been received and inspected. Please allow up to 14 days for processing. Depending on your bank, refunds may take 1–2 billing cycles to appear.

Non-Returnable Items
Gift cards, digital products, customized or personalized items, used products, and opened personal care items are not eligible for return.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos.

Contact Us
For any questions, contact AURELIX Support:
📧 ilrrywzgasyf@hotmail.com